Incident.io

Incident.io

Incident.io provides incident and operational data APIs for tracking and resolving incidents. It is used for operational monitoring and incident response management.

Data Model

• Actions — actions that can be triggered during incidents.
• Alerts — incoming alerts that may create incidents.
• Catalog Types — catalog item types (e.g. runbooks).
• Custom Fields — custom attributes on incidents.
• Follow Ups — post-incident follow-up tasks.
• Incident Roles — roles (e.g. incident commander) on incidents.
• Incident Statuses — status definitions (investigating, resolved, etc.).
• Incident Timestamps — milestone timestamps.
• Incident Updates — status updates and timeline entries.
• Incidents — incident records.
• Schedules — on-call schedules.
• Severities — severity levels.
• Users — team members.
• Workflows — automation workflows.